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NIOS Silver Jubilee Year
NIOS

Quality

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Rural Technology

Quality is always defined as meeting customer’s expectation. Quality is always seen from the eyes of the customers. There is a quality in everything we do in our life. Commonly used terms with reference to Quality are Quality of manufacturing, Quality of performance, Quality of product, Quality of compliance with dimensions, quality of design, Quality of service, Quality of life. Quality is not only limited to product manufacturing, it is applied everywhere. For example a good teacher will provide quality teaching to students, a government officer will provide quality service by becoming more sympathetic to the problems of citizens and try to solve their difficulties. A doctor will provide quality service by prescribing appropriate medicine and moral support to patient.

Mahatma Gandhi has famously said “A customer is the most important visitor in our premises. He is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favour by serving him. He is doing us a favour by giving us an opportunity to do so.” All our actions must be such to achieve customer satisfaction. Remember, no business will grow or survive if proper service is not given to its customers.

Quality Assurance

The manufacturing is done broadly in 2 ways to get the quality in our work follow the basic rules:

1) Define the customer need

Discuss with customer and find out his exact requirement. Suggest him alternatives available. Do not hide disadvantages or possible problems. Prepare a Job card and take customers signature on it. Following things must be incorporated into the job card. · Product title · Sketch with dimension · All material specification, dimension · Coloring, packaging and forwarding instructions · Possible delivery time · Payment terms/Advance received etc. on the job card.

2) Draw up an action plan:

This will include what needs to be done, who will do it, how it will be done, and when. Check your specifications from design point of view. If need revision, please do it at this stage. Inform customer about the changes and take his approval. 3) Select proper material, check for warrantee for the bought out parts, and ensure quality for subcontracted material. 4) Implement-Do the work. If you need to make any deviation, inform customer about possible changes. 5) Housekeeping – keep the workplace clean to attract customers. 6) Review–always take review of the work in progress. 7) Quality check – please check the product for the final accuracy, performance etc. 8) Finishing: Aesthetic is very important. Look of the product will create impression about product. 9) Packaging: Make packaging as attractive as possible. Consider the transportation, handling issues, delicacy of instrument etc before shipping.

Intext Questions

State True or False: i) Quality is defined as meeting customer expectation. ( ) ii) All our action must be to maximize profit and selling goods. ( ) iii) Customer depends on us. He must accept our terms. ( ) iv) If you make any deviation from the specification, keep it secret. ( ) v) Quality also includes quality in your appearance, language and behavior.

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Rural Technology